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Shipping & Returns


Shipping
Your package will be sent directly to you using a door-to-door courier, so please remember to provide your daytime address.

South Africa

International

  • We ship to the Rest of Africa, U.S. Europe and the U.K.
  • Quoted rate which will be between R300 and R700, dependant on country
  • Please email order to admin@arnasa.co.za so that can provide you with the best rate
  • Shipping done through thecourierguy.co.za

General Order Terms

  • Orders are processed Monday to Friday 
  • Please allow 7 working days for your order to be delivered.
    Note: International orders will take longer
  • Customers purchasing items by ‘DIRECT EFT’ please note that payment should reflect in the bank account of ARNASA before any orders are posted.
    Please send proof of payment to admin@arnasa.co.za.
    If payment does not reflect within 1 working day the order will be cancelled.
  • You will receive an order confirmation as soon as your order has been placed.
  • You will receive a separate email as soon as your order is dispatched from our warehouse which may take up to 5 business days
  • Once your order has been placed and you have received your order confirmation, you cannot cancel or amend your order.
  • If you wish to exchange or return your order please refer to the Returns and Exchange policy

 Returns 

All sizing and measurement information is listed in the item description, so please choose carefully before purchasing.

ARNASA will gladly exchange merchandise on the terms and conditions detailed below.

  1. It is UNWORN and or UNUSED
  2. It is within 14 days of purchase
  3. PROOF OF PURCHASE is provided.
  4. You are liable for the cost of postage to exchange/return

Only full priced items may be exchanged, sale items are final.

NO CASH REFUNDS, unless there is a manufacturing fault

Please keep your proof of purchase in case of exchange.

ARNASA does NOT provide refunds for

  1. Change of mind or buyer’s remorse.
  2. Any sales items

All items exchanged will be inspected before an exchange is processed.

  1. Items returned that are stained, tampered with and damaged due to wear and tear WILL NOT BE EXCHANGED.
  2. Items that have been damaged due to negligence and/or non-adherence to care instructions WILL NOT BE EXCHANGED.

ARNASA wants you to love and enjoy your purchase. If something isn’t quite right, let us know.

For compliments or complaints please email admin@ARNASA.co.za

To ensure you receive your preferred exchange please email admin@ARNASA.co.za with your name, contact details, invoice number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment. If the style you require is ‘out of stock’ an online credit note will be issued.

When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. You are responsible for the cost of shipping if you are returning your item(s). Shipping costs are non-refundable.

Please return merchandise together with e-mail proof of purchase to:
ARNASA Online Return Orders
PostNet Benmore
Gauteng

Contact: Jane +27823753390; Megs +27741024916

Please note:

  1. ARNASA will not be held responsible if there is a delay in delivery.
  2. Customers will be responsible for the return shipping.
  3. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
  4. You need to send the e-mail proof of purchase with your order.
  5. In the event that your product is lost in transit, ARNASA will not be held liable and therefore recommends that you send all returns via a trackable shipping service.
  6. If using a trackable shipping service, we ask that you allow 7 business days from the day you return your package for your account to be credited.
  7. ARNASA is not obliged to repair or exchange without e-mail proof of purchase. Warranties or exchanges are not available on Promotional items.
  8. ARNASA reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by ARNASA a replacement item will be shipped where possible, subject to stock availability, or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the ARNASA Head Office.